About Ken

From the Boardroom
to Your Corner.

Before opening KOA, Ken O'Hara spent nearly two decades inside the insurance industry — running $750M+ operations at CVS Health and Aetna. He left corporate America to build something better: an agency where clients come first and coverage actually makes sense.

LSSBB · Lean Six Sigma Black Belt Harvard Business School · Business Analytics University of Hartford · B.S.B.A. CT License #20221083
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2026 Irish Person of the Year — Manchester, CT

Recognized for outstanding community service and leadership in the Greater Manchester Irish-American community.

Ken O'Hara
Farmers Insurance
Exclusive Agent
+ Independent Broker
Ken's Philosophy

Insurance isn't a product.
It's a legal contract.

Most people buy insurance the same way they buy a phone plan — on price alone. Ken's corporate background taught him that's a mistake. A policy is a binding contract with dozens of clauses, exclusions, and conditions that determine what actually happens when you file a claim.

His job isn't just to find you the cheapest policy. It's to make sure you understand what you're buying — and that it will perform when you need it most.

Schedule a Consultation
01

Read the Policy

Ken reviews coverage documents line by line — not just the premium. Most clients have never had an agent who does this.

02

Explain the Exclusions

Every policy has gaps. Ken identifies them and helps you decide whether to close them — before a claim reveals them.

03

Match Coverage to Risk

Using the same risk modeling skills from his corporate career, Ken maps your real exposures to the right coverage.

04

Be There at Claim Time

Selling the policy is just the start. Ken's clients have an advocate if something goes wrong — not a 1-800 number.

Career History

20+ Years Inside the Industry.

Ken didn't just study insurance — he ran the operations that make it work at the highest levels.

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2019 – Present

Head of Enterprise Economics PMO · CVS Health (formerly Aetna)

Oversaw DOI regulatory filings across combined CVS/Aetna entities. Directed Intercompany Transfer Pricing governance with over $750M in intercompany margin impact. Identified $12.5M in pharmaceutical savings through financial modeling.

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2017 – 2019

Commercial ABX Lead Business Consultant · Aetna

Drove enterprise-wide continuous improvement programs saving $4M+. Led Behavioral Health Network and Student Enrollment projects reducing processing time by 70% and improving customer satisfaction by 20%.

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2015 – 2017

Director of Business Excellence · Aetna

Structured QHP product design and IT governance supporting $4B in business. Managed $1.9M in direct IT staffing and a $1.5M annual maintenance budget with strict SLAs and KPIs.

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2013 – 2015

Manager, Group Insurance Operations · Aetna

Directed DOI compliance, managed $330M in reserve under Paid-Up Life Products. Forecasted and secured $55M in reserve for new state Death Master File regulations.

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Earlier Career

The Hartford · Liberty Mutual · First Indemnity Insurance

Specialized IT Project Manager and Underwriting roles across major carriers — building deep product and underwriting knowledge from the ground up.

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Today

Founder · Ken O'Hara Agency (KOA Insurance)

Bringing Fortune 500-level rigor to Main Street. An independent agency that shops 20+ carriers, reads every policy, and treats clients like people — not policy numbers.

Community

Manchester Roots.
Community First.

Ken is more than an insurance agent — he's a neighbor. Based in Manchester, CT, he's a member of the Greater Manchester Chamber of Commerce, an active participant in the local Irish-American community, and someone neighbors trust to protect what they've built.

  • 2026 Irish Person of the Year — Manchester, CT
  • Greater Manchester Chamber of Commerce member
  • Available weekends by appointment for busy families
  • In-person or virtual meetings — your choice
  • Serving Hartford, Tolland, Litchfield, New Haven & Middlesex Counties
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2026 Irish Person of the Year
Manchester, Connecticut
Awarded annually to a member of the Manchester Irish-American community who demonstrates exceptional service, leadership, and dedication to neighbors and community.
Also Recognized By
Greater Manchester Chamber of Commerce
What Clients Say

The Proof Is in the Reviews

★★★★★

With Ken, you don't just get insurance — you get the peace of mind of quality consultation. He dedicated time to understand my specific needs. On the back end if you have to file a claim, you have a trusted advisor to walk you through the steps and be your advocate.

Client Review · Google
★★★★★

Ken went above and beyond to make sure my family has the right coverage for our home. He took the time to walk us through our options and made sure we were properly protected.

Client Review · Google
★★★★★

Ken O'Hara Agency is the premier insurance brokerage in the Greater Hartford area. Mr. O'Hara himself is personable, knowledgeable, and a friend of the community. I trust him with my business.

Client Review · Google
★★★★★

Smooth and seamless switch from another insurance company I had for 32 years. Tylor was clear and upfront with answering all my questions. Thank you for being professional in every way!

Client Review · Google

Ready to work with an agent who actually knows insurance?

Schedule a no-pressure consultation — in person or virtually. Ken will review your current coverage and tell you honestly what's working and what isn't.

Schedule a Consultation 📞 (877) 275-0214