Legal

Privacy
Policy

We're committed to handling your personal information with care and transparency. Here's exactly what we collect, how we use it, and your rights.

Contents

Overview Information We Collect How We Use It Sharing Your Information Cookies & Tracking Data Security Your Rights Children's Privacy Policy Changes Contact Us

Last updated: June 1, 2025 · Effective: June 1, 2025

Overview

Ken O'Hara Agency ("KOA," "we," "us," or "our") operates koainsurance.com and related services. We take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or request insurance quotes and services from us.

By using our site, you agree to the practices described in this policy. If you disagree with any part, please discontinue use of our services.

Information We Collect

Information you provide directly: When you fill out a quote form, contact form, or booking request, we collect:

  • Name, email address, and phone number
  • Mailing address and zip code
  • Insurance coverage interests and current carrier information
  • Any additional details you voluntarily share in message fields

Information collected automatically: When you visit our site, we may collect:

  • IP address and general geographic location
  • Browser type, operating system, and device information
  • Pages visited, time on site, and referral source
  • Cookie and tracking data (see Cookies section below)

How We Use Your Information

We use the information we collect to:

  • Respond to your insurance quote requests and inquiries
  • Contact you about your requested products and services
  • Process your insurance application with carrier partners
  • Send confirmation emails and appointment reminders you've requested
  • Improve our website and services
  • Comply with legal and regulatory obligations as a licensed insurance agent

We do not send unsolicited marketing emails. If you receive a communication from us, it's because you requested information or are an active client.

Sharing Your Information

We share your information only in the following circumstances:

  • Insurance carriers: To obtain quotes and process applications on your behalf — this is the core purpose of our service.
  • Agency management systems: We use AgencyZoom CRM to manage client relationships. Data is stored securely and used only by our agency.
  • Service providers: Trusted vendors (such as Zapier for workflow automation) who assist our operations under strict confidentiality agreements.
  • Legal requirements: When required by law, court order, or regulatory authority.

We never sell your personal information to third parties. We never share your data with data brokers, advertisers, or marketers.

Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. These include:

  • Essential cookies: Necessary for the website to function properly.
  • Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is aggregated and anonymized.
  • Form tracking: We track which forms are submitted to understand lead sources and improve our service.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

Data Security

We implement industry-standard security measures to protect your personal information:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure, access-controlled storage in our CRM system
  • Limited employee access on a need-to-know basis
  • Regular review of our data security practices

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

Your Rights

Depending on your state of residence, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccurate or incomplete information.
  • Deletion: Request that we delete your personal data, subject to legal retention requirements.
  • Opt-out: Opt out of any marketing communications at any time.

To exercise any of these rights, contact us at keno@koainsurance.com or call (877) 275-0214. We will respond within 30 days.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

Policy Changes

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Questions about your insurance? Visit our Contact page or request a free quote. Ken responds personally to every inquiry.